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Privacy policy
Last Updated: August 22, 2024
This Privacy Policy outlines how Love Liia (the "Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you visit our website, loveliia.shop (the "Site"), use our services, or engage with us regarding the Site (collectively referred to as the "Services"). In this policy, "you" and "your" refer to you as the user of the Services, which may include customers, website visitors, or other individuals whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, usage, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, change the "Last updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and utilize depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, enhance or improve the Services, comply with legal obligations, enforce terms of service, and protect our Services, rights, and those of our users or others.
What Personal Information We Collect
The types of personal information we gather about you depend on how you interact with our Site and utilize our Services. "Personal information" refers to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly through our Services may include:
- Contact Information: Your name, address, phone number, and email address.
- Order Details: Your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and other information for account security.
- Shopping Information: Items viewed, added to your cart, saved in your account (like loyalty points, reviews, referrals, or gift cards), or purchased.
- Customer Support Information: Any information you include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but it may prevent you from using or accessing certain features.
Information We Collect about Your Usage
We may also automatically gather certain information regarding your interaction with the Services ("Usage Data"). To achieve this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data can include details about how you access and use our Site and account, such as device information, browser details, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Additionally, we may acquire information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Payment processors who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payments and fulfill your orders.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or our third-party partners may automatically collect certain information using online tracking technologies like pixels, web beacons, and cookies.
Any information we gather from third parties will be handled in accordance with this Privacy Policy. Please refer to the section on Third Party Websites and Links for more information.
How We Use Your Personal Information
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Providing Products and Services: We utilize your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications regarding your account, managing your account, arranging shipping, and facilitating returns and exchanges. We may also enhance your shopping experience by enabling Shopify to link your account with other Shopify services you choose to use.
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Marketing and Advertising: Your personal information may be used for marketing purposes, such as sending promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring Services and advertising on our Site and other platforms.
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Security and Fraud Prevention: We use your personal information to identify, investigate, or act upon potential fraudulent, illegal, or malicious activities. If you register for an account, you are responsible for safeguarding your account credentials and should not share your username or password. If you suspect your account has been compromised, please contact us immediately.
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Communicating with You and Service Improvement: We use your personal information to provide customer support and enhance our Services, which aligns with our legitimate interest in being responsive to your needs and maintaining our business relationship.
Cookies
Like many websites, we utilize Cookies on our Site. For specific information about the Cookies we use in connection with Shopify, please visit https://www.shopify.com/legal/cookies. Cookies help us enhance and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising.
Most browsers automatically accept Cookies, but you can set your browser to remove or reject them. Please note that blocking Cookies may impact your user experience and may cause some Services, including certain features, to malfunction or become unavailable. Additionally, blocking Cookies may not fully prevent how we share information with third parties, such as advertising partners.
While your browser may transmit a "do not track" signal, our Site is not designed to respond to such signals. For more information about "do not track" signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
We may share your personal information with third parties in certain situations for contractual fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. These situations may include:
- Sharing with vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, customer support).
- Collaborating with business and marketing partners to offer services and advertisements. These partners will use your information in accordance with their own privacy policies.
- When you direct or consent to our disclosure of certain information to third parties, such as when shipping products or using social media integrations.
- Sharing with our affiliates or within our corporate group in the interest of running a successful business.
- In connection with a business transaction (e.g., merger or bankruptcy), complying with legal obligations (including responding to subpoenas), enforcing terms of service, and protecting our rights and those of our users or others.
In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., contact details, order information) | Vendors and third parties providing services on our behalf |
| Commercial information (e.g., order information, shopping data) | Business and marketing partners |
| Internet or network activity (e.g., Usage Data) | Affiliates |
| Geolocation data (e.g., determined by IP address) |
We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you click on links to sites not affiliated or controlled by us, we encourage you to review their privacy policies and terms. We do not guarantee or assume responsibility for the privacy or security of these sites, including the accuracy or reliability of their information. Information shared on public or semi-public platforms may be accessible by other users and may not be limited in use by us or third parties. Our inclusion of such links does not imply endorsement of the content on those platforms.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge of sharing or selling personal information from individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are flawless or invulnerable, and we cannot ensure "perfect security." Additionally, any information you send us may not be secure during transmission. We advise against using insecure channels to communicate sensitive information.
The duration for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights
Depending on your location, you might possess some or all of the rights outlined below concerning your personal information. It is important to note that these rights are not absolute; they may only apply under specific circumstances, and in certain cases, we reserve the right to decline your request as allowed by law.
Right to Access / Know: You may have the right to request access to the personal information we hold about you, including information on how we utilize and share your data.
Right to Delete: You may request the deletion of any personal information we have about you.
Right to Correct: You may request that we rectify any inaccurate personal information that we hold.
Right of Portability: You may have the right to receive a copy of your personal information that we hold and to request its transfer to a third party under certain conditions.
Restriction of Processing: You may ask us to halt or limit our processing of your personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent.
Appeal: If we refuse to process your request, you may have the right to appeal our decision by responding directly to our denial.
Managing Communication Preferences: We may send promotional emails, and you can opt out at any time using the unsubscribe link in our emails. Even if you opt out, we may still send you non-promotional emails regarding your account or orders.
You can exercise any of these rights as indicated on our Site or by reaching out to us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We might need to gather information to verify your identity, such as your email address or account details, before we can respond to your request meaningfully. You may also authorize an agent to make requests on your behalf, but we will require proof of their authorization and may need to verify your identity directly. We will respond to your request promptly, as mandated by applicable laws.
Complaints
If you have any concerns regarding our handling of your personal information, please reach out to us using the contact details provided below. Should our response to your complaint not satisfy you, depending on your jurisdiction, you may have the right to appeal our decision or file a complaint with your local data protection authority.
International Users
Please be aware that we may transfer, store, and process your personal information outside of your home country. Your data might also be processed by our staff and third-party service providers in these regions.
When transferring your personal information outside of Europe, we will utilize recognized transfer mechanisms, such as the Standard Contractual Clauses established by the European Commission or equivalent contracts from the relevant UK authority, unless the transfer is to a country recognized as providing adequate protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via email at [email protected] or by mail at 1309 Coffeen Avenue, Sheridan, WY, 82801, US.